CONTACT
Reach Us Anytime
Reach Us Anytime
Have questions or need help? We’re here for you
Have questions or need help? We’re here for you
Email Us
Facing technical challenges or product concerns? We’re here to assist
support@smartrallies.com
Contact Sales
Want to try the station in person? Book a slot now! (Currently only in Ho Chi Minh City)
This will be available soon. Send your message to us, and we will contact you
FAQ'S
Frequently Asked Questions
Find quick answers to the most common support questions
Still Have Questions?
Still have questions? Feel free to get in touch with us today!
Can we install the SmartRallies device at an existing pickleball club?
Yes—the device integrates seamlessly into existing courts without major renovations, and our team handles all installation, calibration, and training. Once installed, it becomes your club's permanent AI officiating and broadcast system serving unlimited matches.
What if we only want tournament services?
If you only want tournament services, our platform provides comprehensive features including brackets, scoring, scheduling, player verification, analytics, streaming, and sponsor integration. Please contact our team to discuss your event; we offer tournament-specific hardware rentals, ensuring you have the necessary equipment installed and fully supported for the duration of your tournament.
How does the player verification and skill ranking system work?
We use true-skill indexing combining registration history, match data, and performance to generate fair, data-driven skill ratings—preventing sandbagging and ensuring competitive fairness. Players verify identity through the app, and rankings continuously update based on tournament results.
How much does it cost to use SmartRallies?
Pricing depends on your solution: Device System includes hardware, installation, and annual support; Tournament Services is per-event or monthly subscription based on tournament size. Contact us for a customized quote with volume discounts available.
What support do you provide after installation or launch?
We provide 24/7 technical support, regular software updates, in-person/remote training, dedicated account managers, and monthly webinars. For clubs, we also offer quarterly performance reviews and community forums for best practices.
FAQ'S
Frequently Asked Questions
Find quick answers to the most common support questions
Still Have Questions?
Still have questions? Feel free to get in touch with us today!
Can we install the SmartRallies device at an existing pickleball club?
What if we only want tournament services?
How does the player verification and skill ranking system work?
How much does it cost to use SmartRallies?
What support do you provide after installation or launch?
FAQ'S
Frequently Asked Questions
Find quick answers to the most common support questions
Still Have Questions?
Still have questions? Feel free to get in touch with us today!
Can we install the SmartRallies device at an existing pickleball club?
Yes—the device integrates seamlessly into existing courts without major renovations, and our team handles all installation, calibration, and training. Once installed, it becomes your club's permanent AI officiating and broadcast system serving unlimited matches.
What if we only want tournament services?
If you only want tournament services, our platform provides comprehensive features including brackets, scoring, scheduling, player verification, analytics, streaming, and sponsor integration. Please contact our team to discuss your event; we offer tournament-specific hardware rentals, ensuring you have the necessary equipment installed and fully supported for the duration of your tournament.
How does the player verification and skill ranking system work?
We use true-skill indexing combining registration history, match data, and performance to generate fair, data-driven skill ratings—preventing sandbagging and ensuring competitive fairness. Players verify identity through the app, and rankings continuously update based on tournament results.
How much does it cost to use SmartRallies?
Pricing depends on your solution: Device System includes hardware, installation, and annual support; Tournament Services is per-event or monthly subscription based on tournament size. Contact us for a customized quote with volume discounts available.
What support do you provide after installation or launch?
We provide 24/7 technical support, regular software updates, in-person/remote training, dedicated account managers, and monthly webinars. For clubs, we also offer quarterly performance reviews and community forums for best practices.